Online Store Terms & Conditions

1. The online store Trichovita (hereinafter: "Store"), operating at the web address www.trichovita.pl, is operated by "TRICHOVITA" Spolka z ograniczona odpowiedzialnoscia (limited liability company) with its registered office in Poznan (address: os. Stefana Batorego 79/U4, 60-687 Poznan, Poland), entered in the National Court Register (KRS) under number 0000223026, NIP: 7792234940, REGON: 634598564, with share capital of PLN 250,000.
   Seller's email address: kontakt@trichovita.pl
2. These Terms and Conditions are addressed to both consumers and entrepreneurs using the Store (B2C and B2B Terms). They define the rules for using the online Store as well as the conditions and procedure for concluding distance Sales Agreements for Products with the Seller.
3. Whenever these Terms and Conditions refer to a Consumer, this shall also mean a natural person entering into a contract with the Seller that is directly related to their business activity, where the nature of such contract indicates that it does not have a professional character for that person (so-called "entrepreneur with consumer rights," entitled to consumer protection in accordance with Article 38a of the Consumer Rights Act and the applicable provisions of the Civil Code).
4. The provisions of these Terms and Conditions are not intended to exclude or restrict any rights of the Consumer granted under mandatory provisions of law. In the event of a conflict between the provisions of these Terms and Conditions and such legal provisions, the statutory provisions shall prevail.

1. Consumer - a natural person performing a legal transaction with the Seller (e.g., concluding a Sales Agreement via the Store) not directly related to their business or professional activity.
2. Entrepreneur - a natural person, legal entity, or organisational unit without legal personality to which the law grants legal capacity, conducting business or professional activity in its own name and using the Store.
3. Customer - any entity making purchases or using services provided electronically through the Store (both Consumers and entrepreneurs).
4. Seller - "TRICHOVITA" Sp. z o.o. with its registered office in Poznan, address and registration details as indicated in Section 1, point 1 above.
5. Store - the online service (online shop) operated by the Seller at the web address www.trichovita.pl, enabling Customers to place Orders and conclude distance Sales Agreements with the Seller.
6. Distance contract - a contract concluded with the Customer within an organised distance selling system (via the Store), without the simultaneous physical presence of the parties, using exclusively means of distance communication (e.g., website, email, telephone) up to and including the moment of contract conclusion.
7. Sales Agreement - a Product sale agreement within the meaning of the Civil Code, concluded at a distance between the Customer and the Seller via the Store. Depending on the characteristics of the Product, this term also includes, as applicable, a service agreement or a contract for a specific work.
8. Product - a movable item available in the Store's assortment, being the subject of the Sales Agreement between the Customer and the Seller (in particular, serums and masks of the ColostrumActive brand and other products offered in the Store).
9. Order form - an interactive form available in the Store enabling the Customer to place an Order by adding Products to the Cart and specifying the terms of the Sales Agreement (including the delivery method and payment method) in guest mode, without registering an account.
10. Cart - a Store feature displaying the Products selected by the Customer for purchase. It allows modification of product quantities, removal or addition of Products, selection of delivery method, payment method, and entry of Customer data before placing an Order.
11. Order - a declaration of intent by the Customer aimed directly at concluding a Product Sales Agreement with the Seller, submitted using the Order form in the Store and specifying the essential terms of the agreement, in particular the type and quantity of Products, total price payable, selected payment method and delivery method.
12. Discount code - an alphanumeric code entitling the holder to a discount (price reduction) on terms determined by the Seller (e.g., as part of a promotion or individual marketing campaign).
13. Promotion - a special offer by the Seller regarding Products (e.g., temporary price reduction, additional free gift, other preference), subject to specific terms determined by the Seller and valid for a specified period or until stocks are exhausted.

1. Seller's postal address (correspondence address and address for returning Products under withdrawal from the contract or complaints): os. Stefana Batorego 79/U4, 60-687 Poznan, Poland.
2. Seller's email address: kontakt@trichovita.pl
3. Current Customer Service telephone number: +48 501 215 375 (charged at the standard rate according to the operator's tariff), available on business days from 9:00 AM to 5:00 PM. Additional contact number: +48 606 885 533.
4. The Customer may communicate with the Seller using the addresses and contact details indicated above (in points 1-3).
5. The Seller also provides the following electronic contact options: the contact form on the Store's website and the B2B cooperation form for business partners.
6. The Seller makes every effort to respond to Customer enquiries without delay, no later than within 2 business days of receipt.

1. The Seller provides the following free-of-charge electronic services: browsing Store content (Product catalogue), enabling placement of Orders via the Order form (in guest mode, without account registration), and optionally the Newsletter service (if the Customer gives separate consent) and the ability for verified purchasers to publish reviews of purchased Products.
2. In order to use the Store properly (browsing the offer and placing Orders), the Customer should have:
   • a device with Internet access and a standard, up-to-date web browser supporting HTML5, CSS3, JavaScript (recommended: the latest version of Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge);
   • an active email account;
   • cookies and JavaScript enabled in the browser (for full Store functionality).
3. The Customer is prohibited from providing unlawful content through the Store. In particular, when using the Store (e.g., in Product reviews or messages to the Seller), the Customer must not post content that is offensive, vulgar, or that violates the law or the personal rights of third parties.
4. The Seller takes all legally permissible technical and organisational measures to ensure the Store operates in accordance with applicable standards and to protect Customer data (including the use of SSL communication encryption). To the fullest extent permitted by law, the Seller shall not be liable for any interruptions or disruptions in the Store's operation caused by force majeure, unlawful actions of third parties, or incompatibility of the Store with the Customer's technical infrastructure.
5. Browsing the Store's assortment (viewing Product pages) does not require registration or logging in. Orders are placed in guest mode, the Customer provides the data necessary to process the Order (first name, surname, delivery address, email, telephone) directly in the Order form, without the need to create a user account. The Store currently does not offer customer account functionality.
6. All Product prices listed in the Store are expressed in Polish zloty (PLN) and are gross prices (inclusive of VAT at the applicable rate). Prices do not include any delivery costs, which are stated separately.
7. The final (total) amount payable by the Customer consists of the Product price plus delivery costs (transport, shipping, postal services) and any charges for the selected payment method - the Customer is informed of the amounts of these charges in the Store during the Order placement process, including immediately before placing the Order (at the summary stage).
8. If the nature of the ordered Product makes it impossible - with reasonable effort - to calculate the final price in advance (e.g., a custom-made Product, non-standard delivery costs), the Seller shall provide information on the method by which the price will be calculated, as well as - where applicable - the obligation to pay for transport, delivery, postal services, and other costs. Such information shall be provided to the Customer before placing the Order (e.g., in the Product description or individually).
9. Sales and delivery area. The Seller delivers Products exclusively to addresses within the territory of the Republic of Poland. Customers from other European Union Member States may place an Order and arrange in-person collection at the Seller's location (Murawa 37B/L6, 61-655 Poznań) or collection via a carrier of their own choice and at their own cost, in accordance with Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking. To arrange collection details, please contact us by email at kontakt@trichovita.pl.

1. The Store operates solely in guest mode, the Customer places Orders by providing the necessary data in the Order form on a one-off basis, without the need to create a user account. The Seller does not currently offer customer account registration or login functionality.
2. Customer data provided in the Order form is processed for the purpose of executing the Sales Agreement in accordance with Section 14 of these Terms and Conditions and the Privacy Policy. This data is not stored as a "customer profile", it is used solely for the given Order and related activities (order confirmation, shipping, after-sales support).
3. Access to order history and shipment status is available to the Customer through dedicated Store functions, in particular via email communication (order confirmation, shipping notifications) and the returns portal at www.trichovita.pl/en/return, where the Customer can initiate the return procedure after entering the email address used when placing the Order.
4. The Seller reserves the right to launch customer account functionality in the future, in such case these Terms and Conditions will be updated accordingly and Customers will be informed of the changes in accordance with Section 16, paragraph 5.

1. Orders may be placed 24 hours a day, 7 days a week, except during technical maintenance communicated on the Store's website.
2. To place an Order, the Customer should perform the following steps in sequence:
   1. Adding a Product to the Cart - on the page of the selected Product, the Customer should select the desired quantity (if quantity selection is available) and click the "Add to cart" button or equivalent.
   2. Proceeding to the Order form - after compiling all selected Products in the Cart, the Customer proceeds to complete the Order by clicking a button such as "Proceed to checkout" / "Place order" or equivalent, available in the Cart view.
   3. Starting the order process - the Customer proceeds to the Order form and fills in the data in guest mode, with no need for registration or login.
   4. Completing the Order form - the Customer provides the data necessary to process the Order, in particular: the recipient's first and last name (or company name and contact person), delivery address (street, building/apartment number, postal code, city, country), the recipient's contact telephone number, and the Customer's email address. If a VAT invoice for a company is required, the Customer also provides the company name, registered office address, and NIP number. The Customer then selects the delivery method (shipping/collection method from those available in the Store) and the payment method for the Order. At this stage, the Customer may apply a Discount code, if they have one - entering a valid code will recalculate the Order value taking the discount into account.
   5. Acceptance of terms and placing the Order with an obligation to pay - before finalising the Order, the Customer is shown an Order summary containing, among other things, a list of selected Products with unit and total prices, the selected delivery and payment methods, and the total amount payable (including taxes and any additional costs). The Customer verifies the accuracy of the data and selected options. To place the Order, the Customer must then confirm that they understand that placing the Order entails an obligation to pay - this is done by clicking the button labelled "Order and pay" (or other equivalent wording).
   6. Payment for the Order - after clicking the "Order and pay" button the Customer is redirected to the external payment system Przelewy24 (operator: PayPro S.A.) to complete the payment. All Orders in the Store are processed in the prepaid model, failure to complete payment within a reasonable time (typically up to 24 hours from placing the Order) results in automatic cancellation of the Order.
3. While completing the Order form - up to the moment of clicking the "Order and pay" finalisation button - the Customer may independently modify the entered data and the Cart contents. In the event of errors detected in the data after the Order has been placed, the Customer should immediately contact the Seller for correction. The Seller shall not be liable for delays or non-delivery of the Product resulting from incorrect address or contact data provided by the Customer.
4. Placing an Order by the Customer constitutes submitting an offer to the Seller to conclude a Sales Agreement for the ordered Products. Confirmation of receipt and acceptance of the Order (offer) by the Seller is made by sending the Customer an email confirming all essential elements of the Order. Upon sending such confirmation to the Customer's email address, a Sales Agreement is concluded between the Customer and the Seller.
5. In the event that the Seller is unable to fulfil all or part of the Order (e.g., due to the unavailability of the ordered Product), the Seller shall promptly inform the Customer thereof (no later than within 2 business days of placing the Order) by email or telephone. The Customer shall decide on the method of Order fulfilment: partial fulfilment or cancellation of the entire Order. In the event of complete cancellation of the Order by either party, the Seller shall return to the Customer without delay (no later than within 7 days) the full payment received from the Customer. In the case of partial fulfilment of the Order, the paid amount shall be adjusted accordingly (the overpayment shall be refunded to the Customer to the specified bank account or via the same payment channel used to make the payment).
6. Order cancellation by the Customer. The Customer may cancel the Order free of charge until the moment of dispatch, simply send an email to kontakt@trichovita.pl with the Order number. For paid Orders, the Seller will refund the full payment within 7 days, using the same payment method (unless the Customer expressly agrees to another form of refund). After dispatch, cancellation is no longer possible, the Customer may instead exercise the right of withdrawal (Section 11) within 30 days of receiving the Product.
7. The Seller includes with the shipment a fiscal receipt or (at the request of the Customer who is an entrepreneur or at the Consumer's request) issues a VAT invoice covering the sold Products. The Customer accepts the issuance and provision of the invoice in electronic form (PDF sent to the Customer's email address or a link to download the invoice), without the recipient's signature. If the Customer wishes to receive a VAT invoice for a company, they are required to provide the Seller with the data necessary to issue the invoice (in particular the company name and NIP) no later than at the time of placing the Order. Invoice on demand after purchase: The Customer may also request a VAT invoice after the Order has been completed, simply send an email within 3 months from the end of the month of sale (in accordance with Art. 106b(3) of the Polish VAT Act). The request must include the Order number and full invoice details (full name / company name, address, NIP for entrepreneurs). Issuing the invoice is free of charge.

1. Product delivery. The Customer may choose one of the following methods of delivery or collection of the ordered Product (availability and current pricing are shown on the Shipping & Payments page and in the Order form):
   1. InPost Parcel Locker - delivery to a selected InPost parcel locker within the territory of Poland, 24/7, according to the locker selected by the Customer when placing the Order;
   2. Orlen Paczka - collection at Orlen Paczka pickup points within the territory of Poland;
   3. DPD Pickup - collection at DPD pickup points;
   4. DHL ServicePoint - collection at DHL ServicePoint pickup points;
   5. Courier shipment - door-to-door delivery via a courier company (InPost Courier, DPD, DHL, as selected by the Customer) to the address specified in the Order form;
   6. Personal collection - personal collection of the Product at the Seller's point at Murawa 37B/L6, 61-655 Poznań, subject to prior arrangement. Upon personal collection, the Customer may be required to present identification and the Order number.
2. Delivery costs. Detailed information on delivery costs for each method is presented during the Order placement process and on the Shipping & Payments page. These costs are borne by the Customer. The Seller offers free delivery for Orders of at least PLN 200, for any delivery method (parcel locker, pickup point or courier).
3. Shipping timeframe. The Seller shall make every effort to dispatch the Order promptly after payment is received. The estimated delivery time (Order processing time + estimated carrier delivery time) is provided when placing the Order. In the event of a delay in dispatch, the Seller shall inform the Customer of the expected additional waiting time. The maximum delivery period for a Product to the Consumer shall not exceed 30 days from the date of conclusion of the Sales Agreement, unless the parties agree otherwise.
4. Payment methods. All Orders in the Store are processed in the prepaid model. Electronic payments are handled by the licensed operator Przelewy24 (PayPro S.A., ul. Pastelowa 8, 60-198 Poznań, a National Payment Institution supervised by the Polish Financial Supervision Authority (KNF)). Via the Przelewy24 system the Customer may use:
   1. BLIK, payment using a 6-digit code from a mobile banking app;
   2. Fast online transfer, instant transfer from a bank cooperating with Przelewy24;
   3. Payment card, Visa, Mastercard.
   Payment is made immediately after placing the Order, the Customer is redirected to the encrypted Przelewy24 operator's page to authorise the transaction. The Seller does not currently offer cash on delivery, traditional bank transfer or other payment forms. The Seller does not charge additional fees for the choice of payment method.
5. Payment security. Electronic payment processing in the Store is carried out by reputable payment service providers. All payment transactions are conducted using secure encrypted connections. The Seller does not collect or store Customers' payment card data - these operations take place on the external payment operators' websites.
6. Non-payment. If the Customer fails to complete payment via Przelewy24 within a reasonable time (typically up to 24 hours from placing the Order), the Order is automatically cancelled. The Customer may retry the payment at any moment via the link received in the Order confirmation email or through the portal at www.trichovita.pl/en/return ("Retry payment" function). The Customer will be informed of Order cancellation by email.

1. The Sales Agreement between the Customer and the Seller is concluded at the moment the Seller confirms acceptance of the Order for processing (in accordance with Section 6, paragraph 4 above).
2. Order processing (preparation for dispatch) commences:
   • for Orders payable on delivery - immediately after the conclusion of the Sales Agreement;
   • for prepaid Orders - immediately after the Customer's payment is credited to the Seller's account or the Seller receives confirmation of positive payment authorisation from the payment operator.
3. Product delivery is made to the address indicated by the Customer in the Order. The Seller includes with the shipment a sales document (receipt or VAT invoice, in accordance with Section 6, paragraph 6).
4. The Customer is obliged to collect the dispatched Product. In the event of the Customer's absence at the specified delivery address at the time of delivery, the courier will leave a delivery notice or make a subsequent delivery attempt in accordance with the terms of service of the relevant carrier. If the Customer fails to collect the shipment within the specified period and it is returned to the Seller, the Seller shall contact the Customer to arrange re-dispatch - the Customer may be charged additional costs for re-dispatch.
5. Inspecting the shipment. It is recommended that the Customer (or a person collecting on their behalf) inspect the condition of the shipment containing the Product at the time of delivery. If damage to the packaging or breach of security seals is discovered, the Customer should draw up a damage report in the presence of the courier and immediately contact the Seller. Preparing a damage report will expedite the processing of any complaint relating to transport damage. However, failure to prepare a damage report does not deprive the Customer (being a Consumer) of their rights under the warranty for defects or non-conformity of the Product with the contract.

1. The Seller may periodically offer promotions on selected Products or groups of Products. Information about current promotions, their scope, and validity period will be published on the Store's main page or in thematic sections (e.g., in the "Promotions" tab). Each promotion has specified terms (e.g., discount amount, minimum Order value, duration). Unless otherwise stated, promotions in the Store cannot be combined with each other (the Customer cannot use multiple promotions simultaneously for the same Product or Order). Where a given Product is covered by more than one promotion, the Customer may only benefit from one promotion of their choice.
2. The Seller may provide Customers with Discount codes entitling them to a specific discount (fixed amount or percentage) when purchasing Products. The terms of use of a given code (in particular: validity period, minimum Order value, range of products covered by the discount, single or multiple use) will be determined by the Seller on each occasion and communicated to the Customer together with the code (e.g., in promotional materials or an email). To use a discount code, the Customer should enter it in the appropriate field when placing the Order (in the Cart or Order form). If the code is valid and active, the Order value will be automatically recalculated to reflect the discount granted.
3. Unless otherwise specified, a discount code: (a) cannot be exchanged for a cash equivalent; (b) cannot be combined with another discount code within a single Order; (c) may be used once by one Customer (unless the promotion terms provide otherwise). In the event of withdrawal from the contract (Product return) for a purchase made using a discount code, the refund to the Customer shall be in the amount actually paid (after applying the discount). The discount code shall then be deemed used (it will not be reinstated), unless the individual promotion terms provide otherwise.
4. The Seller reserves the right to end a promotion early or invalidate a discount code in the event of exhaustion of stocks of Products covered by the promotion, changes in legal circumstances, or the occurrence of significant economic reasons - provided that this does not infringe upon rights already acquired by Customers. Information about any early termination of a promotion shall be provided in the same manner as the promotion was announced (e.g., on the Store's website).
5. Lowest price information (Omnibus). In accordance with Article 4(2) of the Polish Act of 9 May 2014 on informing about prices of goods and services (implementing EU Directive 2019/2161, the "Omnibus Directive"), whenever the price of a Product is reduced, the Seller displays next to the current (reduced) price information about the lowest price of that Product which was in effect during the 30 days preceding the introduction of the reduction. If a given Product has been offered for sale for less than 30 days, the Seller displays the lowest price in effect from the start of sale of that Product until the introduction of the reduction. This information is shown on the Product page, on the Product listing in the Store and in advertising materials featuring the price.
6. Loyalty programme. The Seller reserves the possibility of introducing a loyalty programme for Customers in the future (e.g., a points system for purchases entitling holders to discounts or rewards). The detailed terms of the loyalty programme will be announced separately if such a programme is launched. Until the loyalty programme is implemented, this provision is informational only and does not grant Customers any additional rights.

1. The Store allows Customers who have purchased a Product to submit opinions (reviews) concerning the purchased Product. Submitting an opinion is voluntary and free of charge.
2. Review verification ("verified purchaser"). In accordance with Article 12(1)(10) of the Polish Consumer Rights Act (implementing EU Directive 2019/2161, the "Omnibus Directive"), the Seller applies a procedure ensuring that published reviews come from Consumers who have actually used or purchased the given Product. This procedure consists in verifying whether the email address of the person submitting the review is present in the database of completed Orders covering that Product. Every published review is labelled as originating from a verified purchaser.
3. Moderation. The Seller reserves the right to moderate reviews before publication. Removed reviews include those containing: unlawful content, vulgarity or offensive comments, personal data of third parties, advertising of other products, unreliable content (e.g., concerning a Product that the author has not purchased) and content suggesting that Trichovita cosmetic Products have medicinal properties (which would be inconsistent with EU cosmetic law, Regulation (EC) 1223/2009).
4. The Seller neither publishes nor commissions the publication of false reviews (whether positive or negative) concerning Products, this is prohibited under Article 7(23b) of the Polish Act on Combating Unfair Commercial Practices.
5. The reviewer's data (first name/pseudonym, optional information on hair type and duration of use) and the review text are published on the Product page. The Customer's email address is not published, it is used solely for verification purposes. Details of data processing in connection with reviews are set out in the Privacy Policy.
6. The Customer may at any time request removal of their review by contacting the Seller (Section 3).

1. Right of withdrawal for the Consumer, extended to 30 days. A Customer who is a Consumer has the right to withdraw from the concluded Product Sales Agreement within 30 calendar days without giving any reason. This period is voluntarily extended by the Seller beyond the statutory minimum of 14 days (Article 27 of the Polish Consumer Rights Act). The withdrawal period expires after 30 days from the day on which the Consumer or a third party designated by the Consumer (other than the carrier) took physical possession of the Product.
2. In the case of a Sales Agreement covering multiple Products that are delivered separately, in batches, or in parts - the 30-day withdrawal period runs from the date of taking possession of the last of the ordered Products, batches, or parts.
3. In the case of a Sales Agreement involving regular delivery of Products for a specified period (e.g., subscription) - the 30-day period runs from the date of taking possession of the first of the Products.
4. The Consumer may exercise their right of withdrawal in one of the following ways:
   • via the dedicated returns portal at www.trichovita.pl/en/return, after entering the email address used when placing the Order, the Customer can initiate the return procedure and track its status;
   • by sending a clear withdrawal statement to the email address kontakt@trichovita.pl;
   • by sending a letter by post to the Seller's address (Section 3, paragraph 1).
   The Consumer may (but is not required to) use the model withdrawal form constituting Appendix No. 1 to these Terms and Conditions and the Appendix to the Act of 30 May 2014 on Consumer Rights. Use of the model form is not mandatory - any clear statement informing of the Consumer's decision is sufficient.
5. To meet the withdrawal deadline, it is sufficient for the Consumer to send the information regarding the exercise of their right of withdrawal before the expiry of the 30-day period (e.g., by sending an email, initiating a return through the portal, or posting a letter with the statement before the expiry of the 30th day).
6. In the event that the withdrawal statement is submitted electronically (by email), the Seller shall promptly send the Consumer confirmation of receipt of such statement - on a durable medium (by return email).
7. Effects of withdrawal from the contract:
   1. In the event of effective withdrawal from a distance contract, the contract shall be deemed not to have been concluded.
   2. The Seller shall refund to the Consumer all payments received from them, including the costs of delivering the Product to the Consumer (except for any additional costs arising from the Consumer's choice of a delivery method other than the least expensive standard delivery method offered in the Store), without delay and in any event no later than 14 days from the day on which the Seller was informed of the Consumer's decision to exercise the right of withdrawal.
   3. The refund shall be made using the same means of payment as used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution - in any event, the Consumer shall not incur any fees in connection with such refund.
   4. The Seller may withhold the refund until it has received the Product back or until the Consumer has provided proof of returning the Product, whichever event occurs first.
   5. The Consumer should return or hand over the Product to the Seller at the returns address Murawa 37B/L6, 61-655 Poznań without delay, but no later than 14 days from the day on which the Consumer informed the Seller of the withdrawal from the contract. The deadline is met if the Consumer dispatches the Product before the expiry of the 14-day period.
   6. Return shipping method, at the Consumer's cost. The Consumer returns the Product on their own, at their own expense. Two convenient options are available:
      1. Paid label via the returns portal, the Consumer may conveniently order a return label in the portal at www.trichovita.pl/en/return, paying for it via the Przelewy24 system (label price depending on the chosen carrier and shipment format, shown before payment). Once paid, the label is automatically generated and sent to the Consumer's email address.
      2. Self-shipping, the Consumer may send the Product back themselves using any carrier of their choice (e.g., InPost Parcel Locker, InPost Courier, DPD, DHL, Poczta Polska, UPS or another courier), paying for the label / shipment directly with that operator.
      The Seller currently does not provide free return labels or any free return options, in both of the above variants all return shipping costs are borne by the Consumer.
   7. No reimbursement of return costs. In accordance with Article 34(2) of the Polish Consumer Rights Act, the Consumer bears the direct costs of returning the goods. The Seller does not reimburse return shipping costs, regardless of their amount, the chosen carrier or the service type.
   8. No cash-on-delivery (COD) returns accepted. The Seller does not accept return shipments sent cash on delivery. Any COD shipment will be returned to the sender.
   9. Scope of refunded payments. The Seller refunds to the Consumer all payments received from them, including the costs of delivering the Product to the Consumer (except for any additional costs resulting from the Consumer's choice of a delivery method other than the cheapest standard delivery method offered in the Store, in accordance with Article 33 of the Polish Consumer Rights Act). The refund does not include return shipping costs, which are always borne by the Consumer.
   10. The Consumer shall only be liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish the nature, characteristics, and functioning of the Product (i.e., beyond actions that the Consumer could perform in a physical store before purchasing, e.g., inspecting the goods). If the Consumer returns a Product that has been used excessively beyond the aforementioned scope, the Seller has the right to deduct from the refund amount an amount corresponding to the diminished value of the Product.
8. Exceptions to the right of withdrawal. The right of withdrawal from a distance contract does not apply to the Consumer in respect of contracts:
   1. for the provision of services, if the Seller has fully performed the service with the Consumer's express consent, and the Consumer was informed before the commencement of the service that they would lose the right to withdraw from the contract upon full performance by the Seller;
   2. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, which may occur before the expiry of the withdrawal period;
   3. in which the subject of the service is a non-prefabricated item, produced according to the Consumer's specifications or serving to satisfy their individualised needs;
   4. in which the subject of the service is an item that deteriorates rapidly or has a short shelf life;
   5. in which the subject of the service is an item delivered in a sealed package which cannot be returned after opening for health protection or hygiene reasons, if the package has been opened after delivery (this applies, among others, to cosmetics, dietary supplements, and other products that cannot be resold after opening);
   6. in which the subject of the service is goods which, after delivery, due to their nature, become inseparably connected with other items;
   7. in which the subject of the service is alcoholic beverages, the price of which was agreed at the time of conclusion of the sales contract, and delivery of which may only take place after 30 days, and whose value depends on market fluctuations over which the Seller has no control;
   8. in which the subject of the service is sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery;
   9. for the supply of newspapers, periodicals, or magazines, except for subscription contracts;
   10. for the supply of digital content (e.g., electronic files) not supplied on a tangible medium, if performance (delivery of the content) has commenced with the Consumer's express consent before the expiry of the withdrawal period and after being informed by the Seller of the loss of the right of withdrawal.
9. The above provisions (points 1-8) shall apply accordingly to a Customer who is a natural person conducting business activity, where the contract they enter into with the Seller is directly related to their business activity but does not have a professional character for them (in accordance with Section 1, point 3 above). Such a Customer is also entitled to the right of withdrawal on the terms applicable to Consumers.
10. No right of withdrawal for entrepreneurs. Customers who are not Consumers (and are not covered by point 9 above) are not entitled to the right of withdrawal from the contract under the Consumer Rights Act.

1. Basis and scope of the Seller's liability. The Seller is obliged to deliver a Product free from physical and legal defects to the Customer. The Seller is liable to the Customer if the sold Product has a defect constituting non-conformity with the contract within the meaning of applicable provisions (in particular Articles 556 et seq. of the Civil Code and - with respect to Consumers - the provisions of the Consumer Rights Act regarding conformity of goods with the contract).
2. Liability towards the Consumer. Towards the Customer who is a Consumer (as well as a natural person with consumer rights, as referred to in Section 10, point 9), the Seller is liable for the lack of conformity of the Product with the contract, existing at the time of delivery and revealed within 2 years from that time (unless the Product's use-by date indicated on the packaging is longer - in which case the Seller is liable for the conformity of the goods with the contract for such longer period). It is presumed that the lack of conformity that was revealed within 2 years of delivery of the Product to the Consumer existed at the time of delivery - the Seller may rebut this presumption only if it is inconsistent with the nature of the Product or the type of lack of conformity.
3. Consumer complaint rights. If the Product is not in conformity with the contract (has a physical or legal defect), the Consumer may file a complaint requesting:
   • repair of the Product or replacement with a new, defect-free one - at their choice; the Seller may make a replacement when the Consumer requests repair, or make a repair when the Consumer requests replacement, if bringing the Product into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller (when assessing the excessiveness of costs, account is taken of, among other things, the value of the Product free from defects, the type and significance of the non-conformity, and the inconvenience to the Consumer associated with a change in the method of achieving conformity);
   • a price reduction (proportionate to the degree of diminished value of the Product) or - where the defect is significant - withdrawal from the contract (refund). The Consumer may not withdraw from the contract if the defect is insignificant. However, the right to request a price reduction or withdrawal from the contract is available only after the Consumer has first requested the Seller to repair or replace the Product and the Seller: refused to bring the goods into conformity with the contract, or failed to do so within a reasonable time or without excessive inconvenience to the Consumer, or where the circumstances indicate that the Seller will not be able to do so within a reasonable time or without excessive inconvenience.
4. Complaint procedure. Complaints regarding Products or the provision of electronic services by the Seller may be submitted:
   • in writing to the Seller's postal address (Section 3, paragraph 1);
   • by email to the Seller's electronic address (Section 3, paragraph 2);
   • via a complaint form, if one has been made available by the Seller on the Store's website.
     It is recommended that the complaint contain as much information and circumstances regarding the subject of the complaint as possible, in particular a description of the defect/non-conformity, the date of its occurrence or discovery, the details of the Customer filing the complaint, and the requested method of resolving the complaint (repair, replacement, price reduction, withdrawal from the contract, other). This will facilitate and expedite the processing of the complaint by the Seller.
5. If the complaint concerns a Product, it is recommended that the complained Product be delivered or sent (if possible, with proof of purchase or a copy thereof) to the Seller's address provided in Section 3, paragraph 1. It is advisable to properly secure the returned Product to prevent damage during transport.
6. The Seller shall respond to the Customer's complaint without delay, the Seller commits to respond within 7 business days of receiving the complaint (this is shorter than the statutory deadline). The maximum statutory deadline is 14 calendar days and applies in case of circumstances requiring longer analysis (e.g. need to obtain external expertise). Failure by the Seller to respond within 14 days means that the Seller has accepted the complaint as justified (this applies to complaints submitted by Consumers).
7. Where the complaint is accepted as justified, the Seller shall take appropriate action to fulfil the Customer's request in accordance with their rights (repair or replace the Product, reduce the price, or refund the payment in the event of withdrawal from the contract). Refund of the payment to the Customer (in whole or in part) shall be made without delay - in the case of a Consumer, no later than within 14 days of accepting the complaint.
8. The Customer shall receive information about the outcome of the complaint in the same manner in which the complaint was submitted, or in another manner chosen by the Customer (e.g., by email or text message).
9. Manufacturer's warranty. Independently of the rights under the warranty for defects (non-conformity with the contract), some Products may be covered by a warranty granted by the manufacturer or distributor. Where a warranty has been granted for a Product, information about it (warranty terms, warranty rights) is available in the Product description in the Store or in the warranty document included with the Product. Exercising warranty rights is at the Customer's discretion - they may pursue claims under the warranty directly from the guarantor (manufacturer) or exercise their rights against the Seller under the statutory warranty (these rights are independent of the warranty).
10. Complaints about electronic services. The Customer has the right to submit to the Seller objections regarding the functioning of the Store or the provision of electronic services (e.g., technical issues with the Account, website errors, etc.). Complaints in this regard may be submitted by email to the Seller's address. The Seller shall process such a complaint within 14 days and provide the Customer with a response (unless mandatory legal provisions prescribe a shorter response period, in which case the statutory period shall apply).
11. Exclusions for entrepreneurs. With respect to a Customer who is not a Consumer (nor a natural person with consumer rights, as referred to in Section 11, point 9):

1. the Seller's liability under the warranty for defects of the Product is excluded (in accordance with Article 558 Section 1 of the Civil Code);
2. all disputes arising from the sales agreement or the provision of electronic services shall be resolved by the competent common court having jurisdiction over the Seller's registered office;
3. the Seller's liability for the entrepreneur's lost profits and indirect damages is excluded, and any potential liability is limited to the price paid for the Product.

1. The Seller informs that the Consumer has the option of using out-of-court methods for handling complaints and pursuing claims. In particular, the Consumer may:
   • seek the assistance of a district (municipal) consumer ombudsman or a social organisation whose tasks include consumer protection (e.g., the Polish Consumer Federation, the Polish Consumers Association) - advice provided by these entities is generally free of charge;
   • submit an application to the Provincial Inspector of Trade Inspection to initiate mediation proceedings for an amicable resolution of the dispute between the Consumer and the Seller;
   • refer the matter to a Permanent Consumer Arbitration Court at the relevant Provincial Inspector of Trade Inspection, which is authorised to resolve disputes arising from the contract concluded with the Seller.
2. Detailed information on out-of-court consumer dispute resolution methods, including mediation procedures and proceedings before consumer arbitration courts, is available on the websites of the Office of Competition and Consumer Protection (UOKiK) (https://uokik.gov.pl) and from municipal/district consumer ombudsmen.
3. In support of consumer rights, the Seller agrees to out-of-court resolution of consumer disputes within the meaning of the Act of 23 September 2016 on Out-of-Court Resolution of Consumer Disputes. The competent authority for proceedings concerning the Seller's Consumers is the Greater Poland Voivodeship Trade Inspectorate in Poznań (al. Marcinkowskiego 3, 60-967 Poznań, www.poznan.wiih.gov.pl). Mediation proceedings before the WIIH are free of charge for the Consumer. Use of out-of-court dispute resolution methods is voluntary, the Consumer chooses whether to use this route.

1. Data controller. The controller of personal data of Customers collected in connection with the use of the Store (including placing Orders) is the Seller: "TRICHOVITA" Sp. z o.o. with its registered office in Poznan (address: os. Stefana Batorego 79/U4, 60-687 Poznan).
2. Purposes and legal basis for processing. Customers' personal data is processed:
   • for the purpose of Order fulfilment (conclusion and performance of the Sales Agreement) - the legal basis is the necessity for the performance of the sales contract to which the Customer is a party, or for taking steps at the Customer's request prior to entering into the contract (Article 6(1)(b) GDPR);
   • for accounting and tax purposes - invoice issuance, bookkeeping - the legal basis is the fulfilment of legal obligations incumbent on the Seller (Article 6(1)(c) GDPR in conjunction with accounting and tax legislation);
   • for the purpose of handling any complaints, returns, and pursuing claims - the legal basis for processing is the Seller's legitimate interest in after-sales service and defence against claims (Article 6(1)(f) GDPR);
   • for marketing purposes (e.g., newsletter distribution, promotional offers) - but only if the Customer has given separate voluntary consent for such activities (the legal basis is then the Customer's consent, Article 6(1)(a) GDPR, which the Customer may withdraw at any time).
3. Scope of data collected. The Seller collects only personal data necessary for the above purposes. When placing an Order, the data specified in Section 6, paragraph 2, point 4 of the Terms and Conditions is required (including first name, surname, delivery address, email, telephone, and for entrepreneurs also company name and NIP). For the newsletter service - only the email address.
4. Data recipients. Customers' personal data may be transferred to the following recipients, for the purpose and to the extent necessary for the proper provision of services:
   • courier companies and postal operators, InPost Sp. z o.o., DPD Polska Sp. z o.o., DHL Parcel Polska Sp. z o.o., Orlen Paczka sp. z o.o., according to the delivery method chosen by the Customer, to the extent necessary to deliver the shipment;
   • payment operator, PayPro S.A. (Przelewy24, ul. Pastelowa 8, 60-198 Poznań), as a separate data controller, to the extent of processing the payment transaction;
   • IT and technical infrastructure providers, acting under data processing agreements: Vercel Inc. (application hosting), Supabase Inc. (database), Resend (transactional email service), Cloudflare Inc. (bot protection and security, Turnstile), Functional Software Inc. d/b/a Sentry (application error monitoring). Some of these entities are based outside the EEA (USA), data transfer is carried out on the basis of Standard Contractual Clauses (SCC) approved by the European Commission in accordance with Article 46 GDPR;
   • analytics service providers, Google Ireland Ltd. (Google Analytics), only after the Customer has consented to analytics cookies;
   • entities providing accounting, legal, or advisory services to the Seller, to the extent required to perform those services (e.g., law firm, accounting office);
   • public authorities entitled to receive data under legal provisions (e.g., law enforcement authorities, tax authorities, the President of UODO).
   The full, current list of data processors, along with the legal bases and retention periods, is set out in the Privacy Policy.
5. Data retention period. Customers' personal data is retained:
   • for data relating to a concluded Sales Agreement - for the period necessary for the performance of the agreement, and thereafter until the expiry of the limitation period for claims under that agreement (usually 2 years for Consumer claims under warranty for non-conformity of goods) and additionally for the period required by law (e.g., sales documents are retained for 5 years from the end of the tax year);
   • for data processed on the basis of consent (e.g., newsletter) - until the Customer withdraws their consent;
6. Rights of the data subject. Each Customer (whose data the Seller processes) has the right to access their personal data, rectification (correction) of data, erasure (the so-called "right to be forgotten," if the data is no longer necessary for the purposes for which it was collected or is being processed unlawfully), restriction of processing, data portability (to the extent specified in Article 20 GDPR - this applies to data processed on the basis of consent or contract), as well as the right to object to processing based on the legitimate interests of the controller (Article 21 GDPR).
7. If processing is carried out on the basis of the Customer's consent, the Customer has the right to withdraw such consent at any time; however, this does not affect the lawfulness of processing carried out prior to the withdrawal of consent.
8. To exercise their rights referred to above, the Customer may contact the Seller by sending an appropriate message in writing or by email to the Seller's address indicated in Section 3. The Seller shall respond to the request without undue delay, no later than within one month of its receipt (in justified cases, this period may be extended by up to 2 months, of which the requesting person shall be informed).
9. Complaint to the supervisory authority. The Customer has the right to lodge a complaint with the competent supervisory authority for personal data protection - in Poland, this authority is the President of the Personal Data Protection Office (PUODO) - if they consider that the processing of their personal data violates the law (GDPR).
10. The provision of personal data by the Customer is voluntary; however, failure to provide data marked as necessary in the Order form will prevent the conclusion of the Sales Agreement, and consequently the provision of services by the Seller.

This section applies exclusively to Customers who are not Consumers or natural persons exercising Consumer rights in accordance with Section 1, point 3 above.

1. Exclusion of the right of withdrawal. Customers who do not meet the criteria for recognition as a Consumer (or the so-called "entrepreneur with consumer rights") are not entitled to the statutory right of withdrawal from a distance contract, as referred to in Section 11 of these Terms and Conditions.
2. Warranty for defects. In accordance with Article 558 Section 1 of the Civil Code, the Seller's liability under the warranty for defects of the Product towards a Customer who is not a Consumer is entirely excluded. The Seller does not provide such Customers with any quality guarantee within the meaning of Article 577 of the Civil Code - any repairs or replacements of goods may be made solely on terms voluntarily agreed with the Seller.
3. Transfer of benefits and risks. Upon the Seller's delivery of the Product to the carrier (courier company, Poczta Polska, etc.) on behalf of a Customer who is not a Consumer, all benefits and burdens related to the Product, as well as the risk of accidental loss or damage, shall pass to the Customer (Article 548 Section 1 of the Civil Code). The Seller shall therefore not be liable for loss, shortage, or damage to the Product occurring from the moment the shipment is accepted for transport until its delivery to the Customer, nor for any delay in the transport of the shipment.
4. Limitation of liability. To the fullest extent permitted by law, the Seller's liability towards a Customer who is not a Consumer - regardless of its legal basis - is limited, both within a single claim and for all claims combined, to the price paid and delivery costs under the given Sales Agreement. The Seller shall not be liable to such a Customer for lost profits, indirect, or consequential damages.
5. Obligation to inspect goods. A Customer who is not a Consumer should inspect the received Product within the time and in the manner accepted for items of the given type, and in the event of discovering defects, promptly (no later than within 7 days) notify the Seller thereof. Failure to provide timely notification shall result in the loss of the right to rely on defects of the Product (in accordance with Article 563 Section 1 of the Civil Code).
6. Jurisdiction and applicable law. All disputes between the Seller and a Customer who is not a Consumer shall be resolved by the common court having jurisdiction over the Seller's registered office. The law applicable to contracts between the Seller and such a Customer is Polish law. This provision does not deprive the Seller of the right to pursue outstanding debts through payment order or injunction proceedings before courts having jurisdiction under general provisions or before courts having jurisdiction over the Customer's registered office.

1. Contracts concluded through the online Store are concluded in the Polish language and in accordance with Polish law.
2. The Terms and Conditions are made available to Customers free of charge via the Store's website, in a form that allows their retrieval, reproduction, and recording (download, save, print). At the Customer's request, the Seller shall also provide the content of the Terms and Conditions in the form of a PDF file sent by email.
3. The Seller reserves the right to amend these Terms and Conditions in the future for valid reasons, such as: changes in legislation having a direct impact on the content of the Terms and Conditions, changes in payment or delivery methods, introduction of new electronic services (e.g., loyalty programme), or technical changes in the Store's operation - to the extent that such changes affect the Customer's rights and obligations set out in the Terms and Conditions.
4. Amendments to the Terms and Conditions shall not affect rights acquired by Customers, Orders placed before the entry into force of the new Terms and Conditions shall be governed by the version of the Terms and Conditions in effect on the date the Order was placed.
5. The Seller shall announce any planned amendment to the Terms and Conditions at least 7 days in advance via a notice on the Store's homepage and, for newsletter subscribers, via email.
6. In matters not regulated by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code, the Act of 30 May 2014 on Consumer Rights, the Act of 18 July 2002 on Provision of Electronic Services, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), and other applicable laws. The provisions of the Terms and Conditions do not exclude or restrict any mandatory Consumer rights arising from the aforementioned legislation.
7. ODR Platform (Online Dispute Resolution). The Seller informs that at the address https://ec.europa.eu/consumers/odr an EU online ODR platform is available, serving as an access point for Consumers and entrepreneurs wishing to resolve out-of-court disputes concerning obligations arising from distance sales contracts or service contracts. The use of the ODR platform is voluntary and constitutes an alternative to traditional dispute resolution methods.
8. The Seller agrees to out-of-court resolution of consumer disputes in the manner specified in the Act of 23 September 2016 on Out-of-Court Resolution of Consumer Disputes. The competent authority is the Greater Poland Voivodeship Trade Inspectorate in Poznań, details in Section 13, paragraph 3 of these Terms and Conditions. Proceedings are free of charge for the Consumer and voluntary.
9. These Terms and Conditions in their current version enter into force on 19 April 2026 and apply to Sales Agreements and contracts for the provision of electronic services concluded from that date. The Terms and Conditions do not have retroactive effect - contracts concluded before the effective date of these Terms and Conditions shall be governed by the version of the Terms and Conditions in force on the date of their conclusion. Changes relative to the previous version include, among others: voluntary extension of the withdrawal period from 14 to 30 days (Section 11), the Seller's consent to out-of-court consumer dispute resolution (Section 13 paragraph 3), free-of-charge Order cancellation before dispatch (Section 6 paragraph 5), VAT invoice on demand after purchase (Section 6 paragraph 6), shortened complaint response time of 7 business days (Section 12 paragraph 5), pickup option for EU Customers (Section 4 paragraph 9), introduction of lowest-price-in-30-days information (Omnibus, Section 9 paragraph 5), rules on verified-purchaser reviews (Section 10) and an updated list of personal data recipients (Section 14 paragraph 4).
10. Procedure for amending these Terms. The Seller reserves the right to amend the Terms and Conditions in the event of: (a) changes in legislation, (b) introduction of new Store features, (c) changes in payment, delivery or other technical conditions of Order processing, (d) the need to clarify or improve existing provisions. Amendments to the Terms enter into force no earlier than 14 days after their publication on the Store website, during this period the Customer has the opportunity to review the new wording. Customers with active, unfulfilled Orders at the time of the amendment remain bound by the version of the Terms in force on the date of placing the Order (in accordance with Art. 384 § 4 of the Polish Civil Code). Material changes (e.g. concerning withdrawal, complaints or Consumer rights) will additionally be announced via a notice on the Store homepage and, for newsletter subscribers, by email.
11. The appendices form an integral part of these Terms and Conditions. Appendix No. 1: Model withdrawal form (for the Consumer).