Shipping & Payments
Fast dispatch, secure payments, and free delivery over 200 PLN
Delivery methods
Choose the most convenient way to receive your order
InPost Parcel Locker
1–2 business days · 8.99 PLN
InPost Parcel Locker
Pick up from your chosen parcel locker 24/7 — over 20,000 locations in Poland
Delivery time
1–2 business days
Cost
8.99 PLN
Orlen Paczka
2–3 business days · 10.99 PLN
Orlen Paczka
Pick up at Orlen stations — conveniently while refuelling
Delivery time
2–3 business days
Cost
10.99 PLN
DPD / DHL Point
1–3 business days · 10.99 PLN
DPD / DHL Point
Pick up at DPD Pickup or DHL ServicePoint locations
Delivery time
1–3 business days
Cost
10.99 PLN
Courier to your door
1–2 business days · 12.99 PLN
Courier to your door
InPost, DPD or DHL — delivery to your specified address
Delivery time
1–2 business days
Cost
12.99 PLN
In-person pickup
By arrangement · Free
In-person pickup
Trichology Office, ul. Murawa 37B/L6, 61-655 Poznan
Delivery time
By arrangement
Cost
Free
Free delivery on orders over 200 PLN — by courier, to a parcel locker, or an Orlen point
Payment methods
Payments are processed by the trusted Przelewy24 gateway
BLIK
Quick payment with a 6-digit code from your banking app
Instant bank transfer
Immediate transfer from your bank via Przelewy24
Credit / debit card
Visa, Mastercard — secure transaction on the Przelewy24 page
Payment security
All transactions are processed by Przelewy24 (PayPro S.A.), a licensed payment institution registered with the Polish Financial Supervision Authority. Your card details are entered on the operator's encrypted page — they never reach our database.
We do not charge any additional fees for choosing a particular payment method — you only pay the amount for the products you ordered.
Important information
Order processing time
We dispatch orders as quickly as possible after payment is confirmed. Parcels typically reach customers within 1–3 business days of dispatch. We guarantee that the maximum delivery time will not exceed 30 days from the date of purchase.
Delivery area
We currently fulfil orders within the territory of Poland only. We do not ship products outside of Poland.
Pickup from parcel locker & Orlen point
Your parcel waits for pickup for 48 hours at the chosen InPost parcel locker or Orlen Paczka point. After that time, the shipment is returned to the sender. You will receive an SMS and email with a pickup code and the point's location.
Courier delivery pickup
We recommend checking the condition of the parcel upon receipt in the presence of the courier. If the packaging is damaged or security seals have been broken, you should draw up a damage report together with the courier and contact us immediately.
Unclaimed shipment
If you are not present at delivery, the courier will leave a notice or make another delivery attempt. Shipments not collected within the deadline are returned to us — we will contact you to arrange a re-dispatch.
Data protection (GDPR)
Data required to process payments is passed to the Przelewy24 operator solely for the purpose of handling the transaction. Our store does not retain sensitive payment data — all information is entered directly on Przelewy24's secure page.