Trichovita Club rules

The program is organized by TRICHOVITA Sp. z o.o., Os. Stefana Batorego 79/U4, 60-687 Poznań, Poland, tax ID 7792234940. The club is for Trichovita store customers who have a customer account.

Membership is optional and free. Signing in or creating an account does not enroll you. You confirm membership separately after reading these rules. Newsletter subscription is separate from club membership.

Earn 1 point for each full zloty paid for products after discounts. Delivery and cash-on-delivery charges do not earn points. Joining alone does not award shopping points.

Points belong to your account. Orders are linked after ownership of the email address is verified. Activities and their limits:

• A welcome gift after your first purchase · 100 points: Your welcome points arrive with points for your first club purchase. You can use them as soon as your parcel arrives. Already shop with us? If your last purchase was less than a year ago, you receive welcome points when you join.
• For shopping at Trichovita · PLN 1 = 1 point: Earn 1 point for each full zloty spent on serum, mask or a set. We count the price after discounts, excluding the cash-on-delivery fee. You can use them as soon as your parcel arrives. They are valid for 12 months from that date.
• For reviewing a product · 50 points: Review a product from your order and we will add points. You can earn points for up to two reviews a year, each for a different product.
• For recommending us to someone close · 200 points: The person you refer gets PLN 10 off their first serum or mask order. This discount cannot be combined with another code. You receive 200 points once their parcel arrives. You can earn points for up to five referrals a year.
• A gift on your birthday · 50 points: Save your birthday day and month in your account at least 30 days beforehand. You can enter the date only once. You receive points once a year if you have shopped with us in the previous 12 months.
• For joining our newsletter · 20 points: Subscribe to the newsletter and confirm using the email we send you. You receive these points once and keep them even if you later unsubscribe. You can use them together with points earned from shopping.
• For your third order within a year · 100 points: Eligible orders are worth at least PLN 150 after discounts and are placed at least 14 days apart. You receive an extra 100 points with the points for your third order, up to once a year.

Shopping points and related rewards show as pending from payment. They become available once the parcel has been delivered and the payment recorded, whichever happens later.

Your balance distinguishes available and pending points. Promotional points can be used together with shopping points.

Every 100 points gives you PLN 5 off. Use points in multiples of 100, up to 30% of the serum and mask value in the order.

Sets earn points but are excluded from discounts. In mixed carts, sets, delivery and cash-on-delivery charges do not increase the discount limit.

A points discount cannot be combined with a discount code. Choose one discount. Using a code preserves your points. Previously issued coupons keep their own expiry dates. Points are not money and cannot be redeemed for cash.

Points are valid for 12 months from the day they become available. Points expiring soonest are used first. You do not need to create another coupon with a separate expiry date.

Unused points expire at the end of this period. Your balance shows the next expiry date.

Returning a product reverses points earned for that product and related promotional points if their conditions are no longer met. This also applies to pending points.

Points used to buy a returned product are restored in proportion to the discount allocated to the returned items. Canceling or not paying for an order releases its points reservation.

If points from a returned purchase have already been used, the adjustment reduces future accruals. It does not create a payment obligation for points. Club membership does not restrict return or complaint rights.

Points and membership belong to your account and cannot be transferred to another customer. Multiple sign-in methods for the same account do not create extra memberships or repeat welcome points.

You can leave through your account or by contacting us. Points are unavailable after leaving. Leaving the club does not automatically unsubscribe you from the newsletter. Deleting your account also closes your membership.

If points do not match an order or activity, contact us with the order number or a description of the activity. Never send a password or sign-in code.

Account and order data are handled according to the store privacy policy. The store terms contain the full purchase, return and complaint conditions.